1. General Information
Instachat (“we”, “our”) is a business communication platform operated by Instachat EAS, based in Ciudad del Este, Paraguay. This policy describes how we collect, use and protect information when you use our services through our Android mobile app, our web app (app.insta-chat.com), and our website (insta-chat.com), including messaging services through the WhatsApp Business API.
2. Information We Collect
We collect the following types of information:
Account information
- Name, email address and phone number provided at registration.
- Billing and payment information processed through Stripe (we do not store full credit card details).
Service usage information
- The content of messages exchanged through the platform.
- Usage data such as the date, time and frequency of interaction.
- WhatsApp Business profile information linked by our business customers.
Technical information
- Device type, operating system and app version.
- Device identifiers required for push notifications to work.
- App diagnostic and performance data (crash logs).
- IP address and connection data.
Information we do NOT collect
- We do not collect precise location data.
- We do not collect device contact data.
- We do not collect financial data beyond what is necessary for payment processing.
3. Use of Information
We use the information we collect to:
- Facilitate communication between businesses and their customers through WhatsApp.
- Process and respond to inquiries automatically using artificial intelligence, or manually.
- Manage your account and process subscription payments.
- Send service-related notifications.
- Improve the quality and stability of our services.
- Comply with applicable legal obligations.
4. Third-Party Services
To provide our services, we share information with the following providers:
- Meta (WhatsApp Business API) — for the operation of the messaging service.
- Stripe — for secure payment processing.
- Supabase — for secure cloud data storage.
- Cloudflare — for network security and performance.
- Anthropic (Claude API) — for processing automated responses with artificial intelligence.
Each provider operates under its own privacy policies and complies with industry security standards. We do not sell or share personal information with third parties for advertising purposes.
We also share data with the business customers that use our platform to communicate with their users, and when required by law or a competent authority.
5. Storage and Security
Data is stored on secure servers with encryption in transit (TLS/SSL) and at rest. We implement technical and organizational measures to protect information against unauthorized access, loss or alteration, including secure authentication, role-based access control and continuous monitoring.
6. Data Retention
We retain messaging data while the business relationship is active. Account data is retained while you maintain an active account on the platform. Billing data is retained as required by applicable legal and tax obligations.
7. Your Rights
You have the right to:
- Access your personal data.
- Request the correction of inaccurate data.
- Request the deletion of your data.
- Request the complete deletion of your account and all associated data.
- Export your data in a readable format.
- Withdraw your consent at any time.
To exercise these rights, including the deletion of your account, contact us at: contact@insta-chat.com. We will process your request within a maximum of 30 days.
8. Account Deletion
You may request the complete deletion of your account at any time. When you delete your account:
- All your personal data and settings will be deleted.
- The conversation histories associated with your account will be deleted.
- Any active subscription will be cancelled.
- This action is irreversible.
To request the deletion of your account, send an email to contact@insta-chat.com from the email associated with your account, or use the deletion option available within the app.
9. Minors
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you become aware that a minor has provided us with personal data, contact us so we can proceed with its deletion.
10. Cookies and Tracking Technologies
Our website may use cookies that are essential to the operation of the service. We do not use advertising tracking cookies or third-party tracking technologies for marketing purposes.
11. Changes to this Policy
We may update this policy from time to time. Any significant change will be notified through the app or by email. The updated version will be published on this page with the corresponding update date.
12. Contact
For questions about this privacy policy: